ABOUT GOODR
We create and sell $25 active sunglasses for anyone. No slip, no bounce, all polarized, all fun. Interested in joining our team? Keep reading.
OUR VALUES: We have two core values: Fun & Authenticity.
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- FUN = Being sh*tty isn't fun. Agreed? Taking pride in your work, finding joy in being GREAT, and celebrating wins… and losses. Now, that's fun!
- AUTHENTICITY = Focusing on being authentic over being liked. (Next-level guru stuff. Count it.)
FUN FACT: We do not allow email to be sent internally. Carrier pigeons only. JK, we use Slack.
AUTONOMY: We practice autonomy, empowerment, and accountability so that every team member can be in control of their own life.
- REMOTE WORKING: We have a super-liberal hybrid working policy. You are only required to be in the office 2 days per week.
MASTERY: We encourage growth, grit, and greatness (and alliteration!); and expect you to take pride in your work.
- FEEDBACK: We value people who give and receive feedback with grace. 'Nuff said.
PURPOSE: We want to leave the world better than we found it in ways that are unique to an individual's personal journey. But, what does that even mean??? It means:
- PAID TO VOLUNTEER: Yes, you get paid to volunteer! Our favorite paradox.
ABOUT THE ROLE
Do you love spreading children's joy to people all over the world in the form of sunglasses?! Do you like connecting with humans? Do you love nothing more than to put a smile on a previously sourpuss face? Do you spend your sleepless nights thinking of all the different ways you can make people happy? Do you love finding ways to kill people with kindness? Does the phrase "problem solving" spark a borderline insane passion in your soul? If any of this resonates, then this is the job for you! At goodr we specialize in having fun and slinging sunnies. Maintaining the highest level of customer service for our customers is our top priority, so we're looking for people interested in a SEASONAL position in the Customer Service aviary.
RESPONSIBILITIES
- Responsible for managing Customer Service inquiries for our consumers and retailers, processing warranty requests and reshipping orders lost in the USPS abyss.
- Communicate through email, handle a large volume of emails
- Work and problems are solved autonomously
- Be engaged in constantly improving processes and standards in the department.
- Actively participating in Operation: Carl's Booty
- Actively listening during weekly meetings, reading slack, and generally gathering information independently.
- Wrangle unicorns and tend to the octopus garden
ABOUT THE IDEAL CANDIDATE
- Organized AF
- Customer Service experience and strong communication skills
- Experienced in handling a high volume of emails
- A self-starter who can rely on their skill in prioritizing and organizing their workflow to respond to multiple requests
- Strong attention to detail is required to solve problems thoroughly
- Be creative, iterative, and constantly test your ability to provide the best customer service possible
- Dependable with the willingness to take the initiative to work collaboratively and with a sense of urgency
- Proficiency on a Mac
- Mad bonus if you've got previous experience with Zendesk, NetSuite, Shipstation, and/or Shopify.
- Must be able to work in Los Angeles
- Must be able to work some weekends
- Must have a good attitude and not afraid to ask questions
- May or may not have a degree...we don't care (bonus points for Basset Hound Science or Dinosaur Law)
- Loves everything above
- Will have a growth mindset
- Loves getting and giving feedback
- Is into personal growth
- Thinks Fun is being great (not partying)
WHAT YOU GET
- The opportunity to show up every day and have fun
- The ability to learn and grow as a person
- To be involved in the most exciting sunglasses brand to hit the athletic space
- $20/hr
- Free sunglasses
NEXT STEPS
Submit the following:
- Resume
- Killer cover email. Not the usual boring corporate thing. We want to see your personality. Let that freak flag fly!
- A drawing of an octopus fighting a pirate (not joking)
#LI-Hybrid
