***Position is subject to different rotating schedules, including some evenings and weekends***
At Manshoory Law Group, APC (MLG) we are a reputable and growing criminal defense firm focused on building solid defense strategies for the arrested and accused throughout the greater Los Angeles area, Orange County, and surrounding areas.
We are a family-oriented law firm with a fun and friendly atmosphere. We strive to help our employees excel in their work through guidance, training, and support.
Job purpose
The intake specialist is the first point of contact for clients and is an integral part of the Intake Department that is responsible for providing red-carpet service to our prospective clients, and for generating new business for the firm by obtaining case details that will allow our firm to determine if a case should be retained. The ideal candidate is able to work some weekends and/or after regular business hours. This is a full-time position.
Skills and Qualifications
· Education: High school diploma or associate degree
· Exceptional written skills with the ability to take excellent notes
· Solid verbal communication skills with the ability to speak with clients via phone to gather initial case information
· Must type 40-50 wpm
· Bilingual: Proficient in Spanish (reading, speaking, and writing)
· Tech savvy /computer literate
· Professional demeanor
· 1-2 years of excellent sales experience skills
· Detailed oriented, organized, and accurate
*** A more inclusive version of this job description is available upon request
Duties and responsibilities
· Placing, answering, screening, and forwarding all calls, and assisting with callbacks as it relates to potential clients of the firm.
· Assessing whether leads meet the firm criteria for accepting cases.
· Gathering background case information from various outlets and patching calls.
· Persistently monitoring all potential leads, and continually following up with pending leads.
· Preparing contracts/retainer agreements, running initial payment, and submitting/processing DocuSign, as needed.
· Opening and handling new case files, reviewing/confirming information is correct.
· Assisting with the case intake process, ensuring all information related to new cases is present and accurate.
· Processing payments, as needed, via Law Pay, Clio, Phone, Venmo, Cash App, etc.
· Other duties as assigned.
Physical requirements
· Must be able to remain in a stationary position 90% of the time, and infrequently move items weighing up to 10 pounds across the office for various needs; to do substantial and repetitive movements/motions of the wrists, hands, and/or fingers; to have close visual acuity to view a computer terminal; and to move around the office varying distances; to reach, push, pull, talk, hear, as needed. Work is performed in an internal office environment and requires the ability to operate standard office equipment and keyboards.
Direct reports: None Pay Scale: $21.00 to 25.00 DOE
· MLG provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. MLG takes allegations of discrimination, harassment, and retaliation seriously, and will promptly investigate when such behavior is reported.
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Rotating shift
- Rotating weekends
- Weekend availability
Ability to commute/relocate:
- Los Angeles, CA 90017: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Sales: 1 year (Required)
Language:
- Spanish (Required)
Work Location: In person
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