Job Overview:
Responsible for the coordination of all internal movements of patients within the hospital setting. Coordinates information from fifty different customers. This position must review all request to reduce the possibility of multiple trips by a patient. Responsible for patients arriving at their destination at time requested by department. Also is responsible for dispatching requests for materials management products and services. Directs the activities of a staff ranging from three to over twenty. Limit excessive delays and coordinates movements to maximize the staff and customer time. Limit the potential of system backlog to reduce the possibility of test or therapy cancellation. Failure to organize flow in an efficient manner could result in lost revenue and medical staff complaints. Must possess the skills to work independently and make quick decisions that are based on numerous factors. Receives only minimal guidance from management.
Job Requirements:
High School Degree
Knowledge of department and customer operations
Job Responsibilities:
Other job-related information:
Working Conditions:
Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Kneeling - Occasionally
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Rarely
Pushing - Occasionally
Reaching - Rarely
Sitting - Consistently
Standing - Rarely
Stooping - Occasionally
Talking - Consistently
Use of Hands - Consistently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
Offer patients and guests priority when waiting (lines, elevators)
Work on improving quality, safety, and service
Respect: ALWAYS…
Respect cultural and spiritual differences and honor individual preferences.
Respect everyone’s opinion and contribution, regardless of title/role.
Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
Value the time of others by striving to be on time, prepared and actively participating.
Pick up trash, ensuring the physical environment is clean and safe.
Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
Acknowledge wins and frequently thank team members and others for contributions.
Show courtesy and compassion with customers, team members and the community
Responsible for the coordination of all internal movements of patients within the hospital setting. Coordinates information from fifty different customers. This position must review all request to reduce the possibility of multiple trips by a patient. Responsible for patients arriving at their destination at time requested by department. Also is responsible for dispatching requests for materials management products and services. Directs the activities of a staff ranging from three to over twenty. Limit excessive delays and coordinates movements to maximize the staff and customer time. Limit the potential of system backlog to reduce the possibility of test or therapy cancellation. Failure to organize flow in an efficient manner could result in lost revenue and medical staff complaints. Must possess the skills to work independently and make quick decisions that are based on numerous factors. Receives only minimal guidance from management.
Job Requirements:
High School Degree
Knowledge of department and customer operations
Job Responsibilities:
Other job-related information:
Working Conditions:
Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Kneeling - Occasionally
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Rarely
Pushing - Occasionally
Reaching - Rarely
Sitting - Consistently
Standing - Rarely
Stooping - Occasionally
Talking - Consistently
Use of Hands - Consistently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
Excel: ALWAYS…
Respect: ALWAYS…
Value: ALWAYS…
Engage: ALWAYS…
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