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SPECIAL SERVICE FOR GROUPS, INC
Job Announcement
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Title: CES Matcher Family Matcher Supervisor: CES Matching Supervisor
Division: HOPICS
FLSA: Non-Exempt/ Full Time
Pay Range or Rate: $24.00- $27.00 Per Hour Revised: January 6, 2023
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Summary
As the lead agency for the SPA 6 Coordinated Entry System (CES) for Families, HOPICS is responsible for identifying the most vulnerable homeless families and equitably matching these families to long term permanent supportive housing resources through the prioritization process established by the Continuum of Care. Under the direct supervision of the CES Matching Supervisor, the CES Matcher for Families is responsible for the following essential functions.
Essential Functions:
- Responsible for matching clients to housing based on the CES prioritization policy.
- Understand and accurately articulate the HUD definition of homelessness and chronically homeless.
- Understand and be able to articulate services provided through the SPA 6 CES for Families.
- Understand and be able to articulate the various housing resources, subsidies, and eligibility requirements.
- Update the population specific triage tool (VI-FSPDAT) according to the established CES policy.
- Maintain accurate documentation of matches in HMIS and RMS.
- Maintain an updated log of individuals being matched to available resources.
- Track and report weekly the number of homeless families matched to short and long term housing subsidies.
- Submit Match reports to LAHSA as needed.
- Attend LAHSA Tiger Team Meetings for Matchers.
- Attend all Matcher specific meetings and trainings.
- Act as an advocate for system coordination.
- Maintain ongoing knowledge of the eligibility criteria and documentation standards for all short, medium, and long term permanent housing subsidy programs.
- Regularly provide updates to partners and clients for voucher issuances, processes changes, updates, and forms.
- Routinely check the by name list (Community Queue) of people receiving service through SPA 6 CES.
- Track and report regional permanent housing subsidy opportunities including eligibility criteria information for available housing resources.
- Work collaboratively with housing navigators including, subcontractors and collaborative partners to ensure individuals experiencing homelessness are successfully matched to available permanent housing resources.
- Work with DMH, DHS, housing authorities, and property management companies to provide oversight of permanent housing matches/referrals and attached supportive services.
- Providing regular status updates to HOPICS staff and community partners on unit vacancies clients can be matched to.
- Attend all lease up calls for new and existing building until the property is completely leased up.
- Provide regular updates to property management (lease up calls) on matching updates.
- Provide HOPICS staff and community partners with alternative housing solutions.
- Conduct trainings/presentations regularly to acclimate new staff to the matching process.
- Contribute to the obtainment of all CES contractual performance targets and the obtainment of division wide goals and performance outcomes.
- Assist with Regional Coordination efforts.
- Some evenings and weekends required.
- Perform any other appropriate responsibilities as assigned by Management.
- Maintain accurate files/records on activities, client services in compliance with HIPAA, CFR 42 and other funding requirements for auditing purposes.
- Attend meetings and/or regional events associated with other projects as assigned by the supervisor for purposes of obtaining additional housing resources, securing units, etc.
- Maintain appropriate boundaries with staff, clients and community partners.
- Adhere to SSG’s Code of Ethics and HOPICS’ Core Values.
- Represent the Agency in a professional manner at meetings and community events.
Secondary Functions
- Assisting with matching for the CES Single Adults and TAY system as needed
Minimum Qualifications – Knowledge, Skills and Abilities Required
- High School diploma and 2 years’ experience working in homeless services or related field OR bachelor’s degree and 1 year experience in homeless services or related field.
- Working knowledge of short and long term permanent housing subsidies in LA County
- If in recovery, a minimum of three (3) years of being drug and alcohol free is MANDATORY.
- Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
- Verification of Employment Eligibility and Background Clearance
- Ability to communicate effectively, both written and orally.
- Valid driver’s license and reliable transportation.
- Current proof of Auto Insurance required.
- TB test required (Not more than (3) months prior to or (7) days after date of hire and renewal annually thereafter.
- CPR and First Aid Certification required within 30 days of employment with company.
- Basic computer word processing skills required.
- Ability to understand and carry out oral and written direction.
Non-Essential Qualifications (optional) – Knowledge, Skills and Abilities
- Working knowledge of Excel, HMIS, and other database programs is desirable.
- Knowledge of various community based treatment providers is desirable.
- Ability to quickly grasp concepts and apply them to solve complex social problems is desirable.
- Ability to articulate and strategically pursue new ideas to improve homeless systems is desirable.
- Ability to think critically and pay attention to detail is desirable.
Supervisory Responsibilities
- This position does not have any supervisory responsibilities.
Environmental Conditions (Working Conditions)
- The environment for this position is office and field based.
- Must be able to work in an environment with many priorities, busy, and fast paced.
- Must be able to problem solve, adapt to changes that are unpredictable.
- Must be able to work with highly aggressive clients.
- Must be able to work in various shelters environments.
- Exposed to highly aggressive clients: must communicate too many sources including courts and outside community agencies: sometimes noisy, loud and disruptive clients.
Physical Requirements
- In the course of performing this job, the incumbent typically spends time sitting, standing, walking, speaking, thinking, listening, and carrying (20lbs). Must sit at computer for data entry and reports: sometimes spend time driving and walking and carrying equipment/files/charts. Assisting client with moving their personal belongings. Speak to staff and outside agencies in public meetings and Provider Meetings. Represent the Agency in a professional and positive manner
Mental Requirements
The incumbent in this position must be able to accommodate to any/all of the following:
- Uncontrollable changes in priorities/work schedules;
- Relate to other people beyond giving and receiving instructions; and
- Exposure to inappropriate behavior and language of others.
- Must be able to handle any/all of the following: interruptions, changes in priorities/work schedules; be able to process information, think, and conceptualize.
- Perform simple, repetitive, complex or varied tasks
- Comprehend and follow instructions
- Maintain work pace appropriate to given work load
- Relate to other people beyond giving and receiving instructions
- Effectively influence people on a consistent basis
- Make generalizations, evaluations or decisions without immediate supervision
- Accept and carry out responsibility for direction, control, and planning
- Communicate information to callers; Research material to answer caller's questions; Respond cheerfully to callers
Special Service for Groups is an Equal Opportunity/Affirmative Action Employer
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