Sr. Technical Support Analyst
Location: Springfield Missouri
Description: HealthTronics, Inc. is looking of Sr. Technical Support Analyst right now, this position will be placed in Missouri. Further informations about this position opportunity please give attention to these descriptions. HealthTronics has been a leading provider of comprehensive, integrated urological products, services and solutions for
urologists, hospitals, surgery centers and cl! inics across the U.S. for over 20 years. Our solutions include lithotripsy,
laser therapy, cryotherapy, percutaneous image guided cryoablation, uropathology and electronic medical records.
For more information, please visit www.healthtronics.com .
Job Summary:
Healthtronics Information Technology Solutions is the premiere provider of EMR/EHR systems focused on the urology community.
Our Meridian EMR and Urochart offerings are used by leading urology practices across the USA.
The Sr. Technical support analyst is responsible for efficient, accurate and friendly delivery of high level, complex technical
support services to our EMR Customers. He / she will work closely with customers and internal departments to troubleshoot
and debug production issues, implement fixes, and apply other necessary updates for the practices we serve. He / she will
provide clear and frequent communications to customer! s and internal stakeholders throughout the problem resolution ! process
and will maintain detailed documentation of changes to the production environment(s).
Key Accountabilities:
Use independent judgment to address and resolve technical issues.
Use technical skill to debug and resolve complex issues with customer’s database, software, technical configurations, etc.
Maintain clear and continuous communications with customers, management, and other internal stakeholders throughout problem
resolution process.
Take the appropriate course of action critical to the customer’s operation of the software or system in order to remedy problems and issues identified. Such courses of action may include further analysis and/or repair of customer outages, errors and/or customer performance issues.
Carefully and completely document all analysis and actions for all supported cases and configuration changes
Work in a collaborative manner with customers, various Engine! ering teams, System Analysts, and IT groups to support production EMR.EHR systems and related interfaces.
Provide support and training to tier 1 & 2 support analysts.
Responsible for troubleshooting and problem solving failed jobs and production issue logs.
Work to ensure that daily maintenance activities are occurring.
Identify and recommend opportunities to automate / optimize support processes and tools.
Qualifications:
Education & Experience:
Minimum of a Bachelor's degree or equivalent experience.
Minimum of 8 years experience in technical support role, preferably in support of commercial applications, preferably in support of healthcare systems.
Knowledge:
Expert SQL knowledge including troubleshooting and writing writing complex queries
Expertise in scripting languages (prefer Powershell and / or BASH)
Experience using advance programming languages (Java,! C#)
Demonstrated proficiency in OS troubleshooting / support ! / configuration
Certifications preferred.
Broad IT support experience including database, network, and applications debugging / troubleshooting.
Possess outstanding client relationship management and communications skills.
Skills & Abilities:
Ability to balance multiple priorities
Display dependable, punctual and professional demeanor
Must be client service oriented.
Ability to work independently as well as in a team environment
Maintain a positive attitude even under pressure
HealthTronics Inc. recognizes the advantages of a diverse workforce achieved through a commitment to equal employment opportunities.
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to HealthTronics, Inc..
If you interested on this position just click on the Apply button, you will be redirected to the official website
This position starts available on: Tue, 30 Jul 2013 21:34:46 GMT