Generalist, Stores HR [United States]

 

Overview:

Forever 21 is a fashion industry leader making the latest trends accessible to all while inspiring unique style and confidence. With a renewed focus on the customer experience, the brand offers high style designs and fashion basics with compelling values and a dynamic store environment. While driving innovation across e-commerce and digital to expand access and convenience, the brand continues to strengthen its positioning as today’s preferred destination for the fashionable consumer. Forever 21 is located in more than 540 locations globally and online, and we’re seeking passionate and creative people to join our Forever family.

The Generalist, Stores HR, will support the Regional Managers of Stores HR, District Sales Managers, and Store Managers to execute people strategies that enable Forever 21 to meet its strategic business priorities. This role will conduct employee relations investigations and provide coaching support to resolve employee concerns and will handle data analytics. The incumbent will also be responsible for people related programs that support employee culture and compliance.

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Responsibilities:

• Partner with Regional Managers, Stores HR to create, implement, and communicate policies and procedures
• Conduct ER investigations for lower-level employee concerns including but not limited to time and attendance, payroll issues, gossip at work, loss prevention concerns, temperature checks, etc.

• Manage various email inboxes and provide employees with quick assistance and/or direct employee questions to the appropriate contacts
• Intake, log, and assign retail employee relations cases to the appropriate HR team member
• Maintain Employee Relations tracker for Regional HR Managers
• Assist with scheduling and administering training on new processes to the field
• Contribute to the creation of regular HR communications to the field

• Support job action process for field employees, including for temp promotions, demotions, transfers, terminations, and store closures
• Create and provide verifications of employment (VOEs) or redirecting employees to third party administrator
• Maintain Unemployment database, schedule hearings and prepare EE files for leaders.
• Coordinate store job fairs and National Hiring events with Talent Acquisition; create and distribute resources
• Support field leaders with HRIS updates

• Coordinate with field leaders and appropriate corporate contacts to resolve issues with ADP, iCIMS, and Payroll
• Various reporting ownership, including but not limited to the vacancy report, turnover report, and exit survey data analysis; collect data and report to appropriate field partners
• Other duties as assigned

Qualifications:

• At least three years of experience in Human Resources preferred

• Bachelor's Degree preferred; Major in Business Management, Human Resources Management or similar field preferred
• Role supports EST Time zone, so EST or nearby time zone preferred
• HR Certification (PHR/SHRM-CP) preferred
• Proficient/Advanced knowledge of various programs, including Microsoft Outlook, Excel, Word, PowerPoint, and Teams; ADP or basic understanding of HRIS systems.
• General knowledge and continuous education with employment/labor law in all states

• Excellent customer service skills
• Excellent attention to detail and organization
• Excellent communication skills, both verbal and written

ADDITIONAL DATA

The salary range for this position is $57,054 - $68,467 annually. Pay is based on several factors including but not limited to position offered and work experience. In addition to your salary, Forever 21, and its affiliated brands, offers a benefits package, including 401(k) plan, overtime pay, flexible work schedule and a generous employee discount program (all benefits are based on eligibility). Additional information regarding the benefits for this position can be found in the Benefits Guide that is available in our Human Resources Department.

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