The job entails a high level of customer service, the ability to prioritize a high level of patient satisfaction for all patients by warmly greeting patients, completing the check-in and check-out process.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Warmly greats patients and families
- Completes the check-in process such as inputting patient's demographics information, updating patients' records in Office Ally EHR system.
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Verifies patient's eligibility and explains insurance information to patient as necessary- Collects patient payments as instructed
- Works collectively with all team members as needed
- Performs basic triage functions as needed
- Keeps an organized front desk and front entry at all times
- Keeps accurate patient logs
- Understands basic medical terminology for translations as needed
- Maintains confidentiality of sensitive information
- Answers patient’s questions and return phone calls
- Other duties as assigned by the Director/manager/supervisor
SUPERVISORY RESPONSIBILITIES
Position does not have any supervisory responsibilities
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School graduate or general education degree (GED); and one-year related experience and/or training; or
equivalent combination of education and experience.
LANGUAGE SKILLS
Although bilingual is not a requirement, it would be an added plus for Cantonese, Mandarin, and/or Spanish.
CERTIFICATES, LICENSES, REGISTRATIONS
None required for this position.
OTHER
Ability to: work from designated office for collaborative/interactive fulfillment of duties; concentrate in an
open-office environment; appropriately and directly interact with other staff members and/or outside associates. Operate office equipment such as computer, telephone, copy machine, scanner and fax machine. Attend and participate in meetings via phone, computer, or in person.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPREHENSION:
- Ability to understand and apply oral and/or written instructions or other information
- Ability to understand and communicate routine, factual information
- High level of concentration is required, and the ability to coordinate multiple tasks
- Ability to remember and follow basic instructions and guidelines
ORGANIZATION
- Ability to organize thoughts and ideas into understandable terminology
- Ability to organize and prioritize own work schedule
REASONING and DECISION MAKING
- Ability to apply common sense in performing job
- Ability to make decisions which have moderate impact on immediate work unit
COMMUNICATION
- Ability to complete routine forms, use existing form letters, and/or conduct routine oral communication
- Ability to hear and speak clearly and effectively on the phone
- Ability to express or exchange ideas by means of the spoken words, communicating orally with others
- accurately, and quickly
- Ability to make informal presentations inside the organization
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable with
disabilities to perform the essential functions. Attendance at employer worksite is an essential job requirement.
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