Part Time Customer Service Representative
Location: Chesterfield Missouri
Description: TLC Vision is in need of Part Time Customer Service Representative right now, this job will be placed in Missouri. More details about this job opportunity kindly see the descriptions. TLC Vision is a premier eye surgery services company and one of the world's largest providers of laser vision correction services TLC Laser Eye Centers is North America 's premier eye care services company, providing eye doctors with the tools and technologies needed to deliver high-quality patient care. Through its unmatched management expertise, technology, extensive optometric relationships, direct to consumer advertising and managed care contracting strength, TLC Laser Eye Centers maintains leading positions in refractive, premium IOL and cataract markets. We have the following opportunity in our Chesterfield , MO corporate headquarters:
Part Time Customer Service Representative
Key Responsibilities :
- Work as a member of the Contact Management Center Team.
- Answer customer calls, click to chat and web generated emails while providing a positive and professional experience. Complete outbound customer contacts as needed.
- Document inquiries and resolutions in a centralized database.
- Interact with internal business partners in a professional, productive, and positive manner.
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. Help to identify repetitive issues or questions in order to pursue process or procedural changes.
- Other duties as assigned by Team Manager or other member of Management team.
Core Competencies/Requirements
- 1 year experience in customer service or related area required
- Must be an exceptional listener who is customer service focused
- Must be well spoken with strong conversational skills, a “people personâ€
- Ability to read various scripts as needed and to slow down or speed up those scripts as needed depending on the person’s listening ability on the other end of the phone . Know when to emphasize certain information
- Ability to multi-task â€" listening to consumers, reading scripts and verifying information on t he computer screen and correct things as necessary
- Must be dependable and thrive working in a fast-paced environment
- Must represent the company in a professional and positive light at all times
- Ability to adapt in a dynamic work environment learns quickly, solve problems and make decisions with minimal supervision
- Must be punctual, having an excellent attendance record
- Highly motivated, dependable and well organized with a positive “can do†attitude
- High School Diploma required; p refer college degree, but will consider equivalent combination of work / life experience and education
- General PC knowledge including Microsoft Office, Internet, and email
- Able to read and speak English fluently
Part Time Employees (24+ hours) are benefit eligible.
We offer training, a competitive salary, comprehensive benefits and excellent career development opportunities.
Qualified candidates are encouraged to apply to the link below. http://www.recruitingcenter.net/clients/tlcvision/publicjobs
EOE
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to TLC Vision.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Mon, 13 Aug 2012 14:53:37 GMT